| 1. |
See brand management as change management. Actively involve the entire organization. |
| 2. |
Systematically develop your brand identity. Derive it not only from your vision but also empirical evidence. |
| 3. |
Live up to and embody your brand identity externally and internally. |
| 4. |
Invest in your brand's substance. This may be more important long term than a fabulous brand appearance. |
| 5. |
Bolster the strengths of your brand before you eliminate weaknesses. Always nourish your brand's roots. |
| 6. |
See that brand management is bought into from the top in your organization. And win over the CEO. |
| 7. |
Entrust experienced managers with taking care of your brand – avoid handing it to junior staffers and avoid frequently handing over responsibility to different people. After all it's one of your firm's biggest assets! |
| 8. |
Let your brand promise only what it can do. Instead promise less and exceed expectations. |
| 9. |
Develop your brand in an evolutionary, not revolutionary way. Ensure consistency and continuity in the brand message. |
| 10. |
Measure your brand's success regularly, quantitatively and comprehensively. |